Mototorque Saddle Stay for KTM Duke 250/390 Gen 3 (2023-2024) | Heavy Duty Luggage Support | Removable Lower Stays

ORDER TRACKING

A shipping confirmation SMS as well as Email will be sent when your purchased product has been shipped with the tracking details, which will allow you to track the status of your shipment.

Orders will be processed and shipped within 1-2 business days of ordering.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for it's status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know your orders are important. rideadventure.in provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but rideadventure.in does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

For any issues in utilizing our services you may contact our customer care on +91 7022132365

Refund and Return Policy

We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.

How to Initiate A Refund

In case you are unsatisfied with the received purchase, we request you to reach us at info@rideadventure.in with your order details, and we shall revert back to you at the earliest with the details of return shipping process.

Returns

We are happy to assist you with returns subject to following criteria:

The products should be purchased only from rideadventure.in and not from any other retailer be it online or offline.

Return request should be raised within 7 days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 7 days refund period.
Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
Product should reach us within 7 day and be in sellable condition.

Kindly note that during sale, specific rules will apply for returning on sale product; If the correct product has been delivered, only in case we send a wrong product we will accept return. Unfortunately on sale products cant be refunded.

Delay in receiving the order

If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.

In such an event, we can cancel your order and process your refunds the money in your account or track your order and expedite the shipment.

You will not be entitled for any cash refunds as per our policy.

Damaged, Wrong product, Exchanges

Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of exchange we will update your details and ship you the right products. In either scenario your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you.

You will be responsible for paying for your own shipping costs for returning your item. Return address is mentioned on the label.

Depending on your location, the time it may take for your exchanged product to reach you, may vary.
Refunds:

We may provide Refunds in the event of:

• 1) In certain situations partial refunds might be granted if applicable (Damage or missing part).
• Return of products purchased by the Customer, subject to eligibility for return.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• On sale items will not be refunded.
• Return address is mentioned on the invoice.

Refund Timelines

We usually initiate eligible refunds within 14 working days from receipt of products at our warehouse.

Note

Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order.

• 🏍️ Cancellation before dispatch will be subject to a deduction of 3% payment gateway charges.
• 🏍️ Cancellation after dispatch will not be accepted.
• 🏍️ If any product is returned due to any circumstances, a 3% payment gateway charge deduction will be applicable.